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The Investor Charter defines investor rights, responsibilities, and services to promote transparency and informed financial decision-making.
This charter provides an overview of the Portfolio Management Services (PMS), detailing the roles and obligations of both investors and portfolio managers. It highlights investment strategies, risk management, and service standards to enhance investor confidence.
The Investor Charter for Advisory Services defines the scope of investment advisory services, ensuring clarity on recommendations, risk disclosures, and investor rights. It emphasizes ethical practices and informed decision-making for wealth growth.
This charter provides an overview of the Portfolio Management Services (PMS), detailing the roles and obligations of both investors and portfolio managers. It highlights investment strategies, risk management, and service standards to enhance investor confidence.
The Investor Charter for Advisory Services defines the scope of investment advisory services, ensuring clarity on recommendations, risk disclosures, and investor rights. It emphasizes ethical practices and informed decision-making for wealth growth.
We are committed to transparency and regulatory compliance in all our investor interactions. In accordance with SEBI guidelines, we periodically publish complaint data to keep our clients informed about the nature, resolution, and status of investor grievances. This reflects our dedication to responsive service and timely redressal.
To ensure a seamless and fair grievance resolution process, we follow a structured escalation matrix that outlines every step—from raising a concern to final resolution. This matrix helps you understand who to contact, at what stage, and how your grievance will be handled, ensuring full accountability and timely responses.
At BugleRock Capital, we are committed to addressing investor concerns with the utmost diligence and transparency. If you have a grievance related to our services, we encourage you to reach out through the designated channels to ensure a prompt and fair resolution. Our compliance and principal officers are available to assist you, and if necessary, you may escalate your complaint through SEBI’s SCORES platform or the Online Dispute Resolution (ODR) portal. Your trust is our priority, and we strive to resolve all concerns efficiently and effectively.
Dear Investor, In case of any grievance / complaint against:
BugleRock Capital Private Limited (formerly known as o3 Securities Private Limited)
SEBI Regn No.:INP000005430 (Sebi Registered Portfolio Manager)
Please note the Investor Grievance E-Mail ID: pmsassist@buglerock.asia
Note:-Investors are requested not to send emails of general queries on the said email ID.
BugleRock Capital shall take genuine investor grievances seriously and shall resolve them with the best possible efforts and in a timely manner.
Name | Mr. Bharat M Sharda |
Address | One World Center, Tower 2, Office No 802, 8th Floor, Senapati Bapat Marg, Elphinstone Road West,Mumbai – 400 013 |
Telephone | +91 022 6925 1024 |
bharat.s@buglerock.asia |
Name | Mr. Rajesh Keswani |
Address | One World Center, Tower 2, Office No 802, 8th Floor, Senapati Bapat Marg, Elphinstone Road West,Mumbai – 400 013 |
Telephone | +91 022 6925 1000 |
rajesh.k@buglerock.asia |
In the event the Investor is not satisfied with the resolution provided by the Customer Services Team or the Director in charge of Customer Services Team, the Investor can contact Principal Officer on pmsassist@buglerock.asia or Tel – +91 22 6925 1000
For any queries, feedback or assistance, please contact SEBI Office on:
Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
Filing Complaints On SCORES – Easy & Quick:
In case, the investor does not get a response from the Portfolio Manager or is not satisfied with the response provided by the Portfolio Manager, they may approach SEBI to address complaints against the Portfolio Managers, registered with it. The complaint has to be filed in SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/
Alternatively, if the investor has exhausted all the aforementioned options for resolution and is still not satisfied, they can initiate dispute resolution through the Online Dispute Resolution Portal (ODR).
The investor can directly initiate dispute resolution through the ODR Portal if the grievance lodged with the Portfolio Manager is not satisfactorily resolved or at any stage of the subsequent escalations mentioned above. The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in SCOREs guidelines or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law.
Online Dispute Resolution Common Portal named SMART ODR is now live and can be accessed through the URL: https://smartodr.in/login
MASTER CIRCULAR FOR ONLINE DISPUTE RESOLUTION issued by SEBI dated July 31, 2023
Fill in the details below to raise a complaint, and our representative will assist you shortly.
The information provided on this platform is for informational purposes only and does not constitute investment advice, an offer, or solicitation to buy or sell any financial instruments. Asset management services involve risks, including potential loss of capital. Investors are advised to carefully assess their financial objectives, risk tolerance, and consult with a professional advisor before making investment decisions. Past performance is not indicative of future results. BugleRock Capital and its affiliates disclaim any liability for any direct or indirect loss arising from the use of this information.
(Registered Office)
Prestige Takt, 1st Floor,
No. 23, Kasturba Road Cross,
Bengaluru - 560 001
No. 802, 8th Floor,
South Annexe Tower 2,
One World Center,
Senapati Bapat Marg,
Lower Parel,
Mumbai - 400 013
Regus Business Center,
SL Jubilee, 3rd Floor,
Road No. 36,
Plot No. 1202 & 1215A,
Jubilee Hills,
Hyderabad - 500 033
Awfis Rajkamal Pinnacle,
Old No. 145, New 2, 7th Floor,
Nungambakkam High Road,
Nungambakkam,
Chennai - 600 034
1 Pickering Street,
#08, Great Eastern Centre,
Singapore - 048 659
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